Refund policy

Refund Policy

At Prestige Collections, we take pride in providing premium quality hair products. Due to the nature of our products, all sales are final.

Returns & Exchanges:

For hygiene and safety reasons, we do not accept returns or exchanges once an order has been delivered.

Damaged or Incorrect Items:

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at

We will review your request and provide a suitable resolution.

Order Cancellations:

Orders may only be canceled within 12 hours of purchase. After this time, your order will be processed and cannot be canceled.

Refunds:

Refunds are only issued in cases where an order cannot be fulfilled or if an approved issue has been verified by our team.

Chargebacks & Disputes:

We encourage customers to contact us directly before filing any disputes. We are committed to resolving any issues quickly and professionally.

By placing an order with Prestige Collections, you agree to the terms outlined in this policy.